POLICY & LEGALS
All details below relate to the conditions of use of THE FOOD GUYS PTY. LTD. website, and it's business subsidiaries (using e-commerce website functionality) including:
The Food Guys Pty. Ltd. (hereinafter The Food Guys)
ABN: 71 167 819 141
Registered Office: 45 High Street, Paramatta, NSW, 2150, Australia
The Good Oil Guys Pty. Ltd. (hereinafter The Good Oil Guys)
ABN: 95 610 406 445
Registered Office: 3/17 Palmerston St, Berwick, Victoria, 3806, Australia
Terms & Conditions
Accuracy of Information
The Food Guys and The Good Oil Guys makes this information available on the understanding that users exercise their own skill and care with respect to its use. Before relying on the material in any important matter, users should carefully evaluate the accuracy completeness and relevance of the information for their purposes and should obtain appropriate professional advice relevant to their particular circumstances. The material at this site includes content, views and recommendations of third parties that do not necessarily reflect our views or indicate our commitment to a particular course of action.
Links to other websites are inserted for convenience and do not constitute endorsement of material at those sites or any associated organisation product or service. These external information sources are outside of The Food Guys and The Good Oil Guys control. It is the responsibility of users to make their own decisions about the validity, accuracy, timeliness, currency reliability and correctness of the information at those sites.
You accept that all aspects of The Food Guys website are the intellectual property of The Food Guys and The Good Oil Guys, and as such are copyrighted and cannot be used anywhere else without the express written permission. This copyright includes (but is not limited to) text, images, page layout, site functionality and source code.
Other terms and conditions
Our online sites have specific terms and conditions which need to be considered when those sites are used. You agree that: you will not engage in any activity that interferes with or disrupts this website, or the servers and networks that host this website. You agree not to or attempt to: circumvent, disable, or otherwise interfere with security-related features of this website, or features that prevent/restrict use, or copying of any content, or enforce limitations on the use of this website or the content.
By accessing information at or through this site each user waives and releases The Food Guys and The Good Oil Guys to the full extent permitted by law from any and all claims relating to the usage of the material made available through the website. In no event shall The Food Guys or The Good Oil Guys be liable for any incident or consequential damages resulting from use of the material.
We take your privacy seriously and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to anyone.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies are small data files that reside on your computer and allow us to recognise you on your next visit or store your shopping cart contents.
Cookies include, but are not limited to:
Functional: These cookies enable the website to function properly. This is done anonymously; you do not have to give your consent. This means that Functional is always selected on the Cookie bot banner at the bottom of the page. The Food Guys also uses Google Analytics. We do this to track and improve the use of our website. The information sent to Google is anonymous. Google has also not been given permission to use the information for its own purposes or for other services. You therefore do not need to give consent for this either.
Preferences: These cookies remember the information you enter on the contact form or read your browser settings to make the website display properly on your screen. This is done only after you have given your explicit consent. To enable this, you can check the box next to Preferences on the Cookiebot banner at the bottom of the page.
Statistics: These cookies track the use of the website. The Food Guys can use this information to improve the functionality and performance of the website. This only happens if you give your explicit consent by checking the box next to Statistics on the Cookiebot banner at the bottom of the page.
Marketing: The Food Guys would like to know how visitors use the website and how effective its online advertising campaigns are. In addition, The Food Guys would like to show you relevant advertisements based on your browsing behaviour. Finally, The Food Guys uses social media cookies and pixels that connect you with social networks and share information with those networks. These include Facebook, Twitter and Instagram. Embedded content such as videos from YouTube may also be displayed.
We make use of functional and analytical cookies. These cookies ensure that this website works in the proper way. We also use Google Analytics. This is done in a completely anonymous way. In our Privacy Statement you will find more information on the use of Google Analytics. By using this website you agree to the placement of the cookies, and to our Privacy Statement.
For more information about cookies, and how to disable cookies, visit https://allaboutcookies.org/.
Payments & Shipping
The Good Oil Guys accept Visa and MasterCard payments, and bank transfers from Australian banks. The Food Guys website is secured by SSL encryption technology that protects the privacy of your information as it is transmitted over the Internet, and we do not store any of your credit card details in our website without your permission to do so.
There are no additional shipping charges on checkout. Shipping takes approximately 7 working days after your order is marked as dispatched before you will receive it.
RETURNS & REFUNDS
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will issue Credit to your account or Credit Card in Australian dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a packing error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.